Ardaro Terms of Service

Effective version: 2026.08.13

Agreement and contracting party

These Terms of Service are a binding agreement between the business or other organization accepting them, including its authorized users, and the Ardaro service operator identified in the applicable order, checkout, or account-activation notice. The service operator is referred to as Ardaro, and the subscribing organization is referred to as Customer.

By checking the acceptance box, submitting a workspace request, signing an order, completing a paid checkout, or using an activated workspace, you agree to these Terms and represent that you are at least 18 years old and authorized to bind Customer. Ardaro is offered for business use, not personal, family, or household use. If you lack authority or do not agree, do not submit the request or use the service.

A workspace request is an application for service. It is not an acceptance by Ardaro, does not guarantee activation, and does not by itself create a paid subscription or charge.

Incorporated documents and order of precedence

The following policies are incorporated into these Terms:

• Ardaro Acceptable Use Policy, version 2026.08.13, at /legal/acceptable-use.
• Ardaro Subscription, Cancellation, and Refund Policy, version 2026.08.13, at /legal/subscription.
• Ardaro Privacy Policy, version 2026.08.13, at /legal/privacy, which describes information practices but is not intended to create contractual rights beyond applicable law unless an order expressly says otherwise.

An order, online checkout, or written enterprise agreement may add service, pricing, security, or commercial terms. If documents conflict, a signed enterprise agreement controls first, then the applicable order or checkout, then these Terms, then the incorporated policies. A data-processing agreement controls for its specific subject matter.

The service

Ardaro provides construction and skilled-trades operations software for customer and job records, estimates, takeoffs, schedules, field activity, files, expenses and receipts, customer portals, reporting, and related workflows. Available features, storage, users, and limits depend on the activated plan and workspace capabilities.

Ardaro may update the service, add or remove nonmaterial features, and change workflows to improve security, reliability, or functionality. Ardaro will not knowingly use a service change to defeat paid plan entitlements during a current paid term. Material reductions to purchased core functionality will be handled through notice, an order, or a renewal decision as applicable.

Accounts and administration

Customer is responsible for its workspace, its authorized users, and actions taken through those accounts. Customer must provide accurate information; designate authorized owners and administrators; grant the minimum necessary role access; protect credentials and devices; promptly disable users who no longer need access; and notify Ardaro of suspected compromise.

Accounts are assigned to individuals and may not be shared. Customer is responsible for confirming that users and administrators are authorized to submit, view, edit, export, approve, or share Customer Content.

Customer responsibilities

Customer is responsible for:

• The accuracy, quality, legality, and integrity of Customer Content and instructions.
• Obtaining all rights, notices, permissions, and consents needed to collect and process information about customers, workers, subcontractors, properties, and projects.
• Reviewing estimates, takeoffs, proposals, change orders, schedules, signatures, reports, anomaly flags, and customer-facing materials before relying on or sending them.
• Maintaining required licenses, insurance, permits, safety programs, contracts, tax records, employment practices, and regulatory compliance.
• Maintaining copies or exports needed for Customer's legal, tax, insurance, safety, or business-continuity obligations.
• Using the service in accordance with the Acceptable Use Policy.

Ardaro is an operational tool. It does not provide legal, accounting, tax, payroll, engineering, architectural, code, permit, safety, insurance, medical, or other regulated professional advice. Customer must use qualified professionals where required.

Customer Content

Customer Content means data, files, text, images, signatures, imports, communications, and records submitted to or generated for Customer through the service. As between the parties, Customer retains its rights in Customer Content.

Customer grants Ardaro and its service providers a nonexclusive, worldwide, limited license to host, copy, transmit, display, back up, analyze, and otherwise process Customer Content only as reasonably necessary to provide, secure, maintain, and support the service; comply with Customer's instructions; prevent fraud or abuse; and comply with law. This license ends when the content is deleted from active systems, subject to backup cycles, legal holds, and surviving obligations.

Customer represents that it has the rights and lawful basis needed for this processing. Ardaro does not sell Customer Content or use identifiable Customer Content for unrelated advertising.

Ardaro may create and use service telemetry and aggregated or de-identified information that does not reasonably identify Customer, a user, a customer, or a project. Ardaro may also use account-level usage information for security, support, capacity planning, entitlement enforcement, and billing.

Ardaro Intelligence and generated outputs

Ardaro Intelligence, estimates, anomaly indicators, forecasts, takeoffs, and recommendations are decision-support outputs based on available data and configured rules. They may be incomplete, stale, or wrong. They are not guarantees, professional opinions, or instructions to perform unsafe or unlawful work.

Customer must review inputs and outputs, investigate material discrepancies, and make its own business and field decisions. Ardaro is not responsible for losses caused by relying on an output without reasonable review. Ardaro will identify a material future change from deterministic rules to an external model provider through the applicable product and privacy notice process.

Ardaro technology and feedback

Ardaro and its licensors retain all rights in the service, software, interfaces, documentation, workflows, templates, and technology, excluding Customer Content. These Terms grant Customer a limited, nonexclusive, nontransferable, revocable right to use the service during the authorized subscription term for Customer's internal business operations.

Customer may not copy, resell, sublicense, reverse engineer, scrape, or use the service to build a competing product, except where a restriction is prohibited by law. If Customer provides feedback, Customer grants Ardaro a perpetual, worldwide, royalty-free right to use it without identifying Customer or disclosing Customer Content.

Confidentiality

Each party may receive nonpublic business, technical, security, or financial information from the other. The receiving party will use that information only for the agreement, protect it using reasonable care, and disclose it only to personnel and providers who need it and are bound by confidentiality duties. These duties do not cover information that is public without breach, already lawfully known, independently developed, or lawfully received without restriction.

If disclosure is legally required, the receiving party may disclose the minimum required and, when legally permitted, will give reasonable notice. Customer Content is Customer confidential information.

Security, support access, and availability

Ardaro uses administrative, technical, and operational safeguards designed to protect the service and tenant boundaries. No system is completely secure, uninterrupted, or error-free. Planned maintenance, emergency work, internet conditions, provider outages, and events outside reasonable control may affect the service.

Ardaro personnel may access Customer Content only as reasonably necessary for an authorized support request, incident response, security, legal compliance, or service maintenance. Support access should be limited in scope and duration and recorded through Ardaro's support and audit controls where those controls apply.

Unless a signed order includes a service-level agreement, no uptime, response-time, recovery-time, or recovery-point commitment applies.

Third-party services

The service may interoperate with hosting, storage, email, payment, domain, content-delivery, accounting, supplier, or other third-party services. Third-party services are governed by their own terms and may change or become unavailable. Ardaro is responsible for its selection and management of subprocessors as required by applicable agreements and law, but is not responsible for a third-party product selected, configured, or controlled by Customer.

Customer authorizes Ardaro to exchange Customer Content with a third-party integration only when Customer enables or directs that workflow.

Subscription, payment, and taxes

Paid subscriptions are governed by the applicable order or checkout and the incorporated Subscription, Cancellation, and Refund Policy. Before a paid transaction, Customer must be shown the price, billing interval, renewal terms, and cancellation method applicable to that transaction.

Customer authorizes the payment processor to charge the selected payment method according to the order or checkout. Customer is responsible for applicable taxes other than taxes on Ardaro's net income. Past-due, paused, canceled, trial, promotional, and reactivation treatment follows the incorporated subscription policy and the service's disclosed account controls.

Suspension

Ardaro may restrict or suspend access when reasonably necessary to address a security threat, unlawful use, material breach, nonpayment, legal requirement, or risk to another tenant or the service. Ardaro will use reasonable efforts to provide notice and an opportunity to cure when circumstances permit. Emergency security action may occur without advance notice.

Termination and data handling

Customer may cancel a subscription through the disclosed billing or support method. Ardaro may terminate for an uncured material breach, unlawful use, or a circumstance stated in an order or incorporated policy.

Workspace archival is not physical deletion. Following termination or cancellation, Customer may initiate an export or deletion review through Ardaro's authenticated support channel or at support@getardaro.com. Ardaro will verify identity and authority before acting. Availability, format, timing, and deletion are subject to technical limits, backup cycles, legal holds, security records, and applicable law. Ardaro is not required to retain Customer Content indefinitely.

Sections concerning payment obligations, ownership, confidentiality, disclaimers, liability, disputes, and provisions that by their nature should survive remain effective after termination.

Disclaimer of warranties

To the maximum extent permitted by law, the service is provided as available. Ardaro disclaims implied warranties of merchantability, fitness for a particular purpose, title, and noninfringement, and any warranty arising from course of dealing or usage of trade. Ardaro does not warrant that the service or any output will be uninterrupted, error-free, complete, accurate, or suitable for a particular project or regulated use.

Nothing in these Terms excludes a warranty or remedy that cannot lawfully be excluded.

Indemnification

Customer will defend and indemnify Ardaro and its personnel against third-party claims, damages, and reasonable costs arising from Customer Content; Customer's unlawful or unauthorized use; Customer's violation of another person's rights; or Customer's breach of the Acceptable Use Policy. This obligation does not apply to the extent a claim was caused by Ardaro's breach of these Terms, gross negligence, or willful misconduct.

Ardaro will promptly notify Customer of a covered claim and allow Customer to control the defense, provided Customer may not settle a claim by admitting fault by Ardaro or imposing a nonmonetary obligation on Ardaro without consent.

Limitation of liability

To the maximum extent permitted by law, neither party will be liable for lost profits, lost revenue, loss of goodwill, loss of use, or indirect, incidental, special, exemplary, punitive, or consequential damages arising from the service, even if advised that such damage was possible.

To the maximum extent permitted by law, Ardaro's total aggregate liability arising from the service will not exceed the fees paid or payable by Customer to Ardaro for the affected workspace during the twelve months before the event giving rise to the claim, or one hundred U.S. dollars if Customer paid no fees.

The exclusions and cap do not limit Customer's payment obligations or either party's liability where limitation is prohibited by law. The parties acknowledge that these limits are an essential allocation of risk.

Governing law and disputes

North Carolina law governs these Terms without regard to conflict-of-law principles. Before filing a claim, each party will provide written notice describing the dispute and allow at least thirty days for good-faith resolution, unless immediate relief is reasonably necessary to protect systems, confidential information, intellectual property, or safety.

Any court proceeding must be brought in a state or federal court with jurisdiction in North Carolina, and each party consents to personal jurisdiction there. These Terms do not require arbitration or waive participation in a class action unless a separately signed agreement expressly does so.

Changes and notices

Ardaro may update these Terms prospectively. A material change will receive a new version and reasonable notice through the service, email, an order, or another appropriate channel. When required, Ardaro will request affirmative acceptance before the change applies. Changes will not retroactively alter a dispute that arose before the effective date.

Customer agrees to receive account, security, billing, and legal notices electronically at the account email or through the service. Customer must keep contact information current. Electronic acceptance and records may be used to evidence the parties' agreement.

General terms

Neither party may assign the agreement without the other's consent, except that Ardaro may assign it in connection with a merger, reorganization, financing, or sale of substantially all relevant assets, and Customer may assign it to a successor to substantially all of its business if the successor agrees in writing and is not a competitor of Ardaro.

Neither party is liable for delay caused by events beyond reasonable control, except for payment obligations. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remainder will continue. These Terms and incorporated documents are the complete agreement about the service unless supplemented by an order or signed agreement. Headings are for convenience only.

Contact

Account, service, billing, cancellation, and acceptable-use questions may be initiated at support@getardaro.com. Privacy questions and personal-information requests may be initiated at privacy@getardaro.com. Ardaro may require identity and authority verification before acting on a request. Do not email passwords, session credentials, complete payment-card data, private keys, or unnecessary Customer Content.

Formal legal notices must use any notice method identified in the applicable order, checkout, or account-activation notice. Until Ardaro publishes a separate legal-notice address, sending a copy to support@getardaro.com is recommended but does not replace a different method required by an applicable agreement or law.