Ardaro Subscription, Cancellation, and Refund Policy

Effective version: 2026.10.12

Scope

This Policy applies when Customer enters an Ardaro subscription order or completes trial or paid checkout. It is incorporated into the Ardaro Terms of Service.

Submitting account details or a workspace request alone does not authorize a charge. A self-service subscription starts only with completed checkout, a valid payment card, and affirmative acceptance of the disclosed recurring charges. Eligible trial access begins after card and subscription verification; paid access begins when payment is confirmed.

Order and checkout disclosures

Before Customer enters a paid subscription, the applicable order or checkout must identify the selected plan, included quantity or seats, price, currency, billing interval, promotion if any, taxes or tax treatment when available, renewal terms, and cancellation method.

The price and commercial terms displayed in the completed checkout or accepted order control over general marketing copy. Enterprise, negotiated, or usage-based terms may be stated in a separate order.

Recurring payment authorization

By affirmatively accepting the recurring-payment disclosure and completing paid checkout, or signing an order with automatic renewal, Customer authorizes Ardaro and its payment processor to charge the selected payment method after an eligible trial, or immediately at explicitly selected paid checkout, and for each renewal until cancellation takes effect. Monthly subscriptions ordinarily renew each month on the billing date. Other renewal periods will be stated in the order or checkout.

Ardaro uses a payment provider such as Stripe for hosted checkout, payment-method handling, invoices, and billing-portal functions when online billing is enabled. Ardaro does not intentionally store complete payment-card numbers.

Customer must keep billing contacts and payment information current and is responsible for authorized charges, applicable taxes, and bank or card fees.

7-day free trial and annual plans

Eligible businesses may receive one 7-day free trial. A valid payment card is required at signup through Stripe-hosted checkout. Trial access starts after Ardaro verifies the completed checkout, bound subscription, card evidence, and eligibility. The displayed trial-end date controls; creating an account, verifying email, or returning from checkout alone does not start access. Changing an owner email, workspace, company name, plan, or billing interval does not renew eligibility. Ardaro uses verified owner identity, normalized business information, and payment-provider card evidence to detect repeated claims and may deny a duplicate trial. These signals cannot conclusively identify every legal business; Customer must not use alternate identities or cards to obtain repeated trials.

No subscription fee is due during the trial. Unless Customer cancels before the trial ends, the selected monthly or annual subscription is charged automatically at the disclosed price, plus applicable taxes, after the trial. Monthly plans renew each month. Annual plans charge eleven times the monthly plan price once per year and renew yearly, providing one month free compared with twelve monthly payments; annual billing is not monthly installments. Unconfigured annual plans are unavailable until their exact recurring price has been provisioned. Trial checkout is unavailable until the card-only payment configuration is ready. Customers not eligible for a trial must explicitly choose paid checkout and review its immediate charge disclosure.

Customer may cancel before trial end from the billing section of Settings or the signup billing portal, without a phone call or email. Cancellation stops the first subscription charge and trial access ends on the displayed trial-end date, or earlier if immediate cancellation is selected. After conversion to a paid subscription, cancellation ordinarily takes effect at the end of the paid monthly or annual period. Applicable notices and trial reminders are delivered by Ardaro or its payment provider. Promotion codes or discounts apply only where a written offer expressly provides for them.

Renewal and price changes

Subscriptions renew automatically only when the order or checkout says so. Ardaro will clearly disclose automatic renewal and how to cancel before purchase.

Ardaro may change a subscription price for a future renewal term by giving reasonable advance notice. The change does not alter charges already paid for the current term. If applicable law requires a specific renewal reminder or price-change notice, Ardaro will provide that notice. Renewal requirements may differ based on the transaction and Customer location.

Cancellation

Self-service subscribers can cancel inside the workspace through the secure billing portal. Support channels remain available for assistance but are not a required cancellation step.

Customer may cancel through the Stripe-hosted billing portal when that feature is enabled, through the workspace billing request workflow, through Ardaro's authenticated support channel, or by initiating a cancellation request at support@getardaro.com. Ardaro will verify the requester's identity and authority before changing a subscription. Ardaro will not require Customer to use a more burdensome cancellation method than the methods disclosed at purchase.

Unless the order, checkout, or applicable law says otherwise:

• Cancellation takes effect at the end of the current paid billing period.
• Customer retains paid access through that date unless access is separately suspended for a security, legal, or material-breach reason.
• Future renewals stop after the cancellation is processed.
• Canceling does not erase amounts already due.

If immediate cancellation is offered and selected, the checkout or support response will identify the access and refund effect before it is finalized. Ardaro will provide or make available confirmation of a processed cancellation.

Refunds and billing corrections

Fees are generally non-refundable and are not prorated for unused time, reduced usage, removed users, or Customer's failure to use the service, except where an order or applicable law says otherwise.

First charge. If Customer cancels and requests a refund within 7 days after the first subscription charge of a new self-service subscription, Ardaro will refund that charge in full and paid access ends. This applies once per business.

Ardaro will review a good-faith request involving a duplicate charge, an unauthorized charge, a charge after an effective cancellation, a material billing error, or a service credit expressly provided by an order. Customer should report a suspected billing error promptly with enough non-sensitive information to identify the transaction. Do not send complete card data through support.

Approval of one refund or credit does not create a continuing entitlement. Refunds are returned through the original payment method where practicable and may take time to appear based on the payment provider and financial institution.

Failed payments and past-due access

If a payment fails, Ardaro or its payment provider may retry the charge and send transactional notices. Customer remains responsible for the unpaid amount.

If a renewal charge fails, Ardaro shows a billing notice and keeps the workspace readable and exportable while the payment provider retries. Failed payment alone does not delete Customer data. Creating or changing work may be restricted while the account is past due.

The implemented service may place a past-due workspace in read-only mode so authorized users can view data while changes are paused. A paused, canceled, pending, or not-started account may be blocked until billing or activation is resolved. Ardaro may suspend or terminate an account after reasonable notice when nonpayment continues, subject to the order and applicable law.

Restoring payment does not guarantee recovery of data that was lawfully deleted after an applicable retention period.

Plan and quantity changes

An upgrade, downgrade, seat change, or add-on may change the price and entitlements. The effective date, proration, credit, and next renewal amount must be shown in the applicable checkout, order, or confirmation before the change is finalized. If the automated provider cannot safely apply a requested change, Ardaro may require a reviewed support request or new order.

Downgrades may make features unavailable but do not authorize Ardaro to silently reassign Customer Content between tenants. Customer should export information needed before a capability ends.

Taxes, invoices, and disputes

Prices exclude sales, use, excise, value-added, and similar taxes unless stated otherwise. Customer is responsible for applicable taxes other than taxes based on Ardaro's net income. If Customer claims an exemption, Customer must provide valid documentation before the applicable charge when required.

Invoices and receipts may be delivered electronically. Customer should first submit a billing dispute through Ardaro's authenticated support channel or at support@getardaro.com so the parties can investigate. Nothing in this Policy limits rights that cannot be waived under applicable law.

Cancellation data handling

Cancellation ends billing according to the effective date but is not a deletion request. Workspace archival does not physically delete tenant records. Export, retention, deletion review, backups, and legal holds are governed by the Terms and Privacy Policy.

For a self-service subscription that ends, whether by cancellation or unsuccessful renewal, Ardaro retains workspace data for at least 60 days after the paid period ends and provides authenticated read-only access and a way to export that data during that period. The end of a subscription does not by itself cause deletion. A verified deletion request or legal obligation to delete may require earlier removal; retention needed for financial records, legal holds, or other legal duties may continue longer.

Changes

Material changes to this Policy receive a new version and apply prospectively with appropriate notice. A change will not retroactively alter a completed charge or a dispute that arose before the new effective date.

Contact

Billing questions, cancellation requests, and refund requests may be initiated through the Stripe-hosted billing portal when available, Ardaro's workspace billing workflow, Ardaro's authenticated support channel, or support@getardaro.com. Ardaro may require identity and authority verification before acting. Do not email passwords, session credentials, complete payment-card data, private keys, or unnecessary Customer Content.